Vision, Mission, and Goals

Vision Statement

Our vision is to be a state of the art water and sewer public utility, operated by an excellent, highly trained staff, providing the best practical levels of customer service and satisfaction.

Mission Statement

Hilton Head Public Service District is a public utility chartered by the General Assembly of South Carolina and owned by the people of the State. Its mission is to:

  1. Provide high quality drinking water, wastewater treatment and recycled water services to customers within the district;
  2. Deliver those services in a cost-effective and timely manner;
  3. Maintain sensitivity to the needs of the community; and
  4. Contribute to the improvement of public health and the environment of the District.

Strategic Goals

Goal No. 1 – Water Services: Meet all of our customers’ water supply needs with the highest quality water possible in a cost-effective manner.

Goal No. 2 – Water Reclamation Services: Meet all of the District’s wastewater process and reclamation services in a cost-effective manner while enhancing and protecting the Island’s environment.

Goal No. 3 – Environmental: Operate in a sustainable manner with high regard for protecting and improving the environment.

Goal No. 4 – Customer Satisfaction: Direct all activities to achieve a consistently high level of customer satisfaction.

Goal No. 5 – Financial Responsibility: Conduct all District activity in a fiscally responsible manner.

Goal No. 6 – Organizational Excellence and Leadership: Achieve organizational excellence and leadership under the guidance of careful strategic planning.

Goal No. 7 – Asset Management: Improve, maintain and secure the District’s property, information, plant and equipment assets.

Goal No. 8 – External Relations: Develop, expand and leverage the District’s positive relationships with external organizations, utilities and governments.