About Hilton Head Public Service District

The Hilton Head Public Service District is a special purpose district that was created by the State of South Carolina Legislature in 1969.  The District is governed by a seven-member Board of Commissioners elected to four year terms.  Current commissioners are as follows:

Send email to the Board of Commissioners at the following address: commissioners@hhpsd.com

The Board of Commissioners meets on the fourth Tuesday of every month at 3:00 pm in the District's Public Meeting Room at 21 Oak Park Drive, located off of Mathews Drive.  For a list of scheduled meeting dates, please click here.  The public is welcome to attend.

Mission Statement

 Hilton Head Public Service District is a public utility chartered by the General Assembly of South Carolina and owned by the people of the State. Its mission is to provide high quality water and sewer service to all developed properties within the district, and to deliver that service at a reasonable cost and in a timely manner, with sensitivity to the needs of the community and commitment to improving the environment of the island.

This Mission is Accomplished Through:

·        Deliberate strategic planning

·        Alliances with neighboring utilities and governments

·        Careful selection and training of personnel

·        Asset protection and fiscal control

·        Well-informed customers brought about by thoughtful communications

·        Diligent management of operations

·        Commitment to customer service

Vision Statement

Our vision is to be a state of the art public utility, operated by an excellent, highly trained staff, providing the best practical levels of water and sewer customer service and satisfaction

Strategic Goals

1.)    Provide superb customer service through a diverse, well-trained, motivated staff using proven technology.

2.)    Continue to expand our sewer collection system with the goal of achieving 100% connection within the 10-year Sewer Master Plan so that all customers, the community, and the environment receive the benefit of a comprehensive sewer service.  

3.)    Establish a sustainable, economical and balanced long-term water supply program to maintain and enhance the quality of life on Hilton Head Island.

4.)    Complete the current Master Strategic Plan process and apply it to guide all aspects of the District’s infrastructure needs, growth development, operations, and financial management.

5.)    On an ongoing basis, review, and revise as required, the structure and core functions of the Board of Commissioners and its committees to optimize the accomplishment of these goals.

6.)    Expand the District’s alliances with other utilities, the County and Town to better coordinate activities, encourage interconnections, share resources, provide mutual support and reduce costs.

Customer Handbook

 The District now offers an owners manual for its customers.  To download a copy of the owners manual, click on the following link.  Customer Handbook

Organizational Divisions and Departments

 The Finance Department administers the following programs:

• Accounts Payable
• Billing
• Meter Reading / Back Flow
• Purchasing
• Warehouse/Inventory
• Customer Support Services

 The Operations Division administers the following programs:

• Water & Sewer Operations and Maintenance
• Construction
• Capital Projects  
• Line Locates  
• Water Quality/Laboratory  

 The Water Reclamation Plant administers the following programs:

• Wastewater Treatment
• Reclaimed Water/Irrigation Program
• Wetlands Support
• Biosolids Disposal  

 The Engineering Division administers the following programs:

• Project Design 
• Development Project Review
• Construction Guidelines
• Project Monitoring
• Grants Coordination

 Management Support Services administers the following programs:

• Human Resources
• Information Technology
• GIS/Mapping
• Community Affairs